Lightning Fibre scoops the highly coveted 'Best Consumer ISP' ISPA Award for second year running

The UK Internet Service Providers Association (ISPA) has revealed the winners of their 26th annual 2024 internet industry and broadband awards. The results reflect the outcome of some technical testing by Thinkbroadband across several categories, as well as the use of a judging panel of 11 industry figures to help determine the ultimate winners across all 18 categories. East-Sussex based network operator and ISP, Lightning Fibre, scooped the highly coveted 'Best Consumer ISP*' award for the second consecutive year.

Best Consumer ISP under 100k Customers: Lightning Fibre. Lightning Fibre impressed judges with their customer satisfaction scores, and their progress in delivering the fastest residential broadband in the region.

Also on the night, the Internet Hero award was presented to Malcom Corbett. Malcom Corbett received the Internet Hero award for dedicating his career to improving connectivity in the UK. He has been involved with the Internet from the very early days. In 2010 he established INCA – the Independent Network Co-Operative Association - of which Lightning Fibre are members.

In 2013 INCA was instrumental in encouraging the Public Accounts Committee to review the Superfast programme, which led to Building Digital UK opening up to more competition. It’s fair to say that many of ISPA’s members today would simply not exist without the ground-breaking work that Malcolm, and the team he built at INCA, have done in promoting a competitive industry.

Rob Reaks, CCO Lightning Fibre, added, "We congratulate Malcom and give thanks for what he has achieved for our industry over the years, and the changes he has facilitated for Digital Britain."

The Internet Service Providers' Association brings together the UK internet industry to provide essential support through innovation, knowledge and experience in order to benefit the UK economy and society.

“In a year which has seen our industry surge towards significant fibre rollout targets, a renewed focus on delivering high-quality services to our customers and the turbulence of a General Election, our sector has been tremendous. Our annual awards encapsulates this, showcasing the superb work from across the industry. I am proud to play host to the organisations going above and beyond, building the foundations of the nation’s digital economy and society.” Steve Leighton, ISPA Chair

*Best Consumer ISP with fewer than 100,000 customers. Category sponsor, Nexfibre.