bold_hr Workshops - delegate fee is £80 per person or £60 for Chamber members

bold_hr Workshops

bold_hr delivers challenging, authentic, no-nonsense HR support that will drive improved business results. We have developed a series of workshops each designed to provide participants with easy to understand HR knowledge and insight that can be immediately applied to their businesses.

THE ‘PEOPLE MOT’ WORKSHOP

Brighton – Thursday 17 November 2011: 2PM–5PM

Who Should Attend

This Workshop has been developed for owners and managers of businesses and those responsible for HR.

Background to the Workshop

Many companies are cautious about the HR or ‘people’ agenda concerned about the risks they face if they don’t get it right or the business consequences of making bad decisions or making no decisions at all. The fact of the matter is that there are some fundamental ‘people’ things that need to be in place to help you manage the risks associated with Employment Tribunals and to enable you to grow and improve your profitability.You need to find the right balance between being to cautious and too reckless and the effect of either extreme on the business.

Workshop Overview

Reviewing compliance with current and emerging employment legislation – identifying potential risks and opportunities.

Understanding how management information and insight should inform your people decisions.

Developing strategies for getting your people behind your business.

Deploying techniques to ensure that you put your customer at the centre of everything you do.

What You Will Learn

This highly practical workshop aims to deconstruct the HR myths and gobbledegook. Participants will develop an appreciation of current HR thinking and techniques. They will be able to assess their people risks and opportunities and develop a simple plan of action that is right for their business.

To Reserve a Place

The delegate fee is £80 per person (£60 for members of Brighton and Hove Chamber of Commerce) including VAT. To register a place, call Jim Johnson on 07811 960179 or email him at jim.johnson@boldhr.co.uk  

Bespoke Workshops

We would be delighted to design and deliver tailored Workshops for your business. To find out more contact Jim Johnson on 07811 960179 or email him at jim.johnson@boldhr.co.uk

THE 'POWERING PERFORMANCE' WORKSHOP

Brighton – Thursday 24 November 2011: 2PM – 5PM

Who Should Attend

This Workshop has been designed for owners and managers of businesses and those responsible for HR issues. 

Background to the Workshop

Every business is facing challenging trading conditions and most analysts say that the economic outlook remains bleak for the foreseeable future. Keeping calm and carrying on may be an option but those companies who take the initiative and focus on raising their performance bar in respect of customer service, quality assurance and product development are more likely to survive and prosper. Getting your people aligned and motivated behind this agenda is business-critical.

Workshop Overview

Understanding how to root performance in your business goals.

Developing a simple performance model that works.

Developing techniques to enable you to have a more dynamic performance conversation.

Providing a route map to developing performance skills in everyone.

What You Will Learn

This highly practical workshop aims to deconstruct the HR myths and gobbledegook around performance management. Participants will be able to define high performance for their businesses and develop an effective performance model that will improve their bottom line. There will be an opportunity to address any specific issues that you have.

To Reserve a Place

The delegate fee is £80 per person (£60 for members of Brighton and Hove Chamber of Commerce) including VAT. To register a place, callJim Johnson on 07811 960179 or email him atjim.johnson@boldhr.co.uk  

Bespoke Workshops

We would be delighted to design and deliver tailored Workshops for your business. To find out more contact Jim Johnson on 07811 960179 or email him at jim.johnson@boldhr.co.uk

THE ‘REPUTATION MATTERS’ WORKSHOP

Brighton – Thursday 1 December: 2PM – 5PM

Who Should Attend

This Workshop has been developed for owners and managers of businesses and those responsible for HR. 

Background to the Workshop

Apparently, statistically, if you have a have a good customer experience you tell five people. If you have a bad experience you tell thirteen. Whether this is true or not, the fact is we are more likely to share bad experiences with friends and colleagues than good experiences. Ultimately, a reputation for poor customer service limits your performance potential.

Enlightened businesses rigorously track what people are saying about them and see a customer complaint as an opportunity to receive valuable information and use this to improve their product offerings, customer service or business operations. They understand that repeat satisfaction helps evolve a regular customer into a customer for life.

Workshop Overview

Developing an understanding of your reputation

Defining your customer promise

Measuring the gap between brand promise and delivery

Developing techniques to get your people to understand the importance of their personal reputation and how this impacts on the reputation of the business.

What You Will Learn

This workshop aims to present a fresh and practical approach to reputation management. Participants will be able to develop an approach that will enable them to proactively manage their reputation in way that engages everyone in the business and underpins excellent customer service.

To Reserve a Place

The delegate fee is £80 per person (£60 for members of Brighton and Hove Chamber of Commerce) including VAT. To register a place, call Jim Johnson on 07811 960179or email him at jim.johnson@boldhr.co.uk  

Bespoke Workshops

We would be delighted to design and deliver tailored Workshops for your business. To find out more contact Jim Johnson on 07811 960179 or email him at jim.johnson@boldhr.co.uk